Are you looking for legitimate mystery shopper companies? Mystery shoppers are people that anonymously purchase a product, ask questions, register complaints, or behave in a certain way in order to help companies evaluation their performance. Mystery shopping was a standard marketing research tool by the 1940′s, and mystery shopping had become a $600 million industry by 2004. Mystery shopping, also called “secret shopping,” can be a fun way to earn extra income and try out new products and services. It’s also a great way for shopaholics to indulge without shattering their credit ratings!
The only potential problem mystery shoppers face is the scam artist, and that’s made mystery shopping as mysterious as it’s practice. But you don’t have to worry about scams if you know where to look.
Here’s a list of 25 company websites that offer legitimate mystery shopper jobs:
|A&A Merchandising – A&A Merchandising Ltd. is a marketing services company that specializes in retail merchandising, channel and back office corporate programs. Its mission is to implement our clients’ marketing programs in both the retail and business-to-business market segments. Founded by Andrij Brygidyr in 1991, it now employs marketing professionals in Canada, the United States and Australia.|
|A Closer Look – In 1994, Chuck Paul and David McAleese launched A Closer Look to fill a growing need in the hospitality customer service arena for research and data that supports the creation of the ultimate guest experience. Both hospitality customer service veterans, they initially focused on offering customized, in-depth mystery shopping solutions for lodging and restaurant companies.|
|Ardent Services – Ardent Services, Inc. provides comprehensive evaluation services including Customer Service, Merchandise Integrity, Store Standards, Competitor Performance Comparison, Competitor Price Comparison, Associate Integrity and Associate Morale. Ardent Services provides the data needed to evaluate these areas properly in an effort to attract and retain customers, build sales, and increase profits. Ardent Services, Inc. has evolved from the service industry, with over 20 years of actual customer relation and store operation experience.|
|Beyond Marketing Group – Beyond Marketing Group is a full service marketing agency with a focus on corporate marketing services.|
|Check Mark – Check Mark, Inc. is a national organization located in Cincinnati, Ohio. It currently serves clients in all fifty states, Canada and Puerto Rico. Check Mark’s customer service personnel work with all types of industries.|
|Customer Impact – Customer Impact partners with all types of retail organizations nationwide to improve sales, profits and growth potential. It provides information through mystery shopping, customer satisfaction surveys and retail compliance surveys which allows customers to make solid business decisions.|
|Focus On Service – Since 1991, Focus On Service has specialized on serving the casual dining industry.|
|ICC/Decision Services – ICC/Decision Services offers a 360° view of Customer Experience. – A coordinated ‘one stop shop’ approach, utilizing Secret Shoppers, field reps, brand champions and more.|
|Intellishop – Intellishop develops and implements custom programs of solutions specific to clients’ needs, which may include mystery shopping, customer satisfaction surveys, onsite audits, web-based forms and reporting, market research, employee recognition programs, customer experience consultation services, and more. With more than 400,000 mystery shoppers throughout North America, Intellishop can reach any geographical location quickly.|
|Market ViewPoint – Market Viewpoint offers comprehensive mystery shopping services, complete customer service audits, employee and customer surveys, customer focused marketing strategies, and customer service training to help improve customer service and outshine competition.|
|Mystery Guest – The Mystery Guest Group includes three privately held corporations, including Keeping Tabs, Inc., ServiceSurveys.com, Inc. and Mystery Guest, Inc., which was founded in 1992. Serving a wide range of hospitality and business clients across the U.S.A., The Mystery Guest Group companies are headquartered in Central Florida.|
|Mystery Shoppers – Mystery Shoppers assists businesses in identifying what brings customers back or what drives them away. Click here to view the services that Mystery Shoppers has to offer.|
|Premier Service – Premier Services serves the following industries: Retail, Hotel & Restaurant, Financial Institutions, Convenience Stores & Gas Stations, Consumer & Financial Services, Marketing & Advertising Agencies, Entertainment Services, Product Manufacturing & Distribution.|
|Quality Shopper – Quality Shopper’s goalis to monitor and report the level of service in our retail stores. The program allows the shoppers a chance to offer feedback about their shopping experience from start to finish. Our shoppers evaluate store conditions and employee/customer interactions.|
|Rentrak – Rentrak’s mystery shoppers visit a large cross-section of retail locations across the United States and Canada to conduct transactions of varying types and complexities.|
|Restaurant Cops – Restaurant Cops’ mystery shoppers inform restaurants on how servers and other employees interact with customers. Mystery shoppers also let you know how clean the restaurant is, if the parking lot is clean, if the landscaping is in good condition and how the food tastes.|
|Ritter Associates – Since 1974, RitterAssociates has delivered accurate, quantitative, and actionable customer measurement data utilizing Onsite/Telephone/Web, Compliance Audits, Price Audits, Customer Hotlines, and more.|
|Second to None – Second to None started mystery shopping in 1989. Its mystery shopping solutions include On-location, Telephone, E-Commerce/Online, and Call Center. Second to None has become renowned in the industry for uncovering the underlying behavioral and operational drivers of the customer experience that are ultimately responsible for driving customer satisfaction, loyalty, advocacy and revenue.|
|Service Alliance – Service Alliance, Inc. is based in Aurora, CO. It began as a local service (Denver metro) in 1991, expanded to a regional service in 1993, and grew to a national service in 1997. Service Alliance provides shopping services to a variety of industries and uses a full spectrum of shoppers.|
|Service Performance Group – Founded in 1992 by two former US Marine Corps officers, Service Performance Group offers a wide range of mystery shopping, telephone mystery shopping, promotional and advertising agency support. Its web-based reporting system is easy-to-use and provides superior value to companies of all types and sizes.|
|Service Research Corporation – Service Research Corporation has provided research, mystery shopping and consulting services to a nationwide list of clients for more than 15 years. SRC empowers clients with critical information that enhances their opportunities to understand customer perspectives, make data-driven decisions, and work to create better environments to support employee and company goals.|
|ServiceSleuth – HS Brands International is comprised of the Mershimer Group and Service Sleuth, which combine Mystery Shopping, Loss Prevention, Franchise Royalty Assurance and Market Research to create a one-stop shop for companies in need of solutions to existing problems. Service Sleuth excels in measuring and improving customer service across all industries through integrity and mystery shopping as well as other effective measurement strategies.|
|Shoppers, Inc. – A woman-owned business, Shoppers, Inc. services companies in a variety of industries nationwide, including retail, banking and restaurant. Shoppers, Inc. provides feedback on your basic customer service quality through a variety of services: mystery shopping, customer service surveys, customer service training, competitor and pricing audits and a variety of other related services.|
|Spies in Disguise – Spies in Disguise specializes in returning quick and accurate results. With the utilization of web technologies, its shoppers input their audits on-line making them accessible to clients within 48 hours.|
|BARE International – BARE International, the global leader in Mystery Customer research evaluation services has taken the success of its evaluation programs to the interactive level. Working with management teams, BARE designs video programs that watch your employees interact with customers, managers, and fellow employees.|
Final note on mystery shopping
As a mystery shopper, you’ll likely be expected to make mental notes and submit written notes after “mystery shopping.” You generally use your own money then get reimbursed after filing your report. After covering costs, you can expect to earn between $5 to $10 dollars per job. Keep in mind, mystery shopping scams will ask for money up front while legitimate mystery shopping companies will not.
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